Effective Date: 1 Nov 2024

1. Introduction
Welcome to Sanctuary of Love! This website is owned and managed by S13 Online Ltd and provides a social platform for consenting adults seeking meaningful and respectful connections. By accessing and using our site, you agree to comply with these terms and conditions. Please discontinue using the site if you do not agree. This agreement sets out your rights and responsibilities while using our Service, so please read it carefully.


2. Eligibility and Access
To use our Service, you must meet the following criteria:

- Age Requirement: You must be at least 18 years of age (or 21 where 18 is not the legal age of majority in your jurisdiction). By using this Service, you confirm that you meet the legal age requirement.
- Legal Compliance: You must ensure that accessing this website is legal in your location. It is your responsibility to follow the laws and regulations of your country or region.
- Restrictions: You may not use the Service if you have been convicted of any offence relating to violence, sexual misconduct, harassment, or any form of dishonesty.

We reserve the right to deny access or terminate accounts for any reason, including if we believe you do not meet the eligibility criteria or pose a risk to our community.


3. User Conduct and Content Responsibility
Our Service is a community built on mutual respect. As a user, you agree to:

- Respectful Use: You must behave respectfully towards other members and not engage in any activity that is unlawful, defamatory, harassing, or discriminatory. Misuse of our Service in any form, such as impersonating others or sharing harmful content, is strictly prohibited.
- Content Ownership and Rights: You are solely responsible for the Content you publish, including images, posts, and messages. By uploading Content, you guarantee that you have the necessary rights and permissions for its use.
- Content Standards: All Content you share must adhere to community standards and applicable laws. Content that depicts or involves anyone under 18 is strictly prohibited.

We reserve the right to review, modify, or remove any Content that breaches these terms or to suspend accounts involved in such activities. Please remember to report any content that you believe violates these terms.


4. Personal and Business Use of the Service
Our platform is primarily intended for personal use. You agree not to use the Service for any commercial or promotional activities unless you have received explicit permission from us. Approved businesses may create dedicated business pages and promote their offerings according to guidelines provided by Sanctuary of Love. Unauthorized business activity will lead to account suspension or termination.


5. Membership and Contract Formation
When you register on Sanctuary of Love, you offer to enter into a legally binding agreement. Membership is accepted at our discretion, and your contract begins once we approve your registration. If you subscribe to any of our paid services, this agreement also applies to any subscriptions you purchase.

You may terminate your membership at any time by deleting your account through the platform. We reserve the right to terminate or suspend your account if we believe you have violated these terms or engaged in activities that threaten the safety or integrity of the community.


6. Cancellation Rights and Refunds
If you are a resident of the European Economic Area (EEA), you have the right to cancel your contract within 14 days from registration without providing a reason. To exercise this right, please email us at contact@sanctuaryoflove.co.uk.

- Refunds: If you cancel within the 14-day period and have not requested services to begin during this period, we will issue a full refund. If services have begun, you will be charged for the proportionate use up to the point of cancellation.


7. Liability and Disclaimers
We aim to provide a safe and enjoyable experience for all users, but our liability is limited as follows:

- Limitation of Liability: Sanctuary of Love and S13 Online Ltd are not liable for any loss or damage arising from your use of the Service unless it is caused by negligence resulting in personal injury or death, or if required by law.
- No Guarantee: We do not guarantee that our Service will be uninterrupted, secure, or error-free. You are responsible for your interactions with other users, and we are not responsible for any harm resulting from your use of the platform.
- User Responsibility: You are liable for any losses we incur due to your breach of these terms or misuse of the Service.


8. Intellectual Property and Content Rights
All intellectual property rights on the platform, including designs, logos, and text, belong to us or our users. You may not copy, reproduce, or distribute any content from the Service without our express written consent.

By sharing Content on the platform, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and share your Content within the platform in line with our policies.


9. Privacy and Data Usage
We are committed to protecting your privacy. Our Privacy and Cookie Policy outlines how we collect, use, and safeguard your information. By using our Service, you consent to our data practices. You may review our Privacy Policy at any time for detailed information on how we handle your data.


10. Service Changes and Availability
We reserve the right to modify, suspend, or discontinue any part of our Service at any time without prior notice. While we strive to provide continuous access, there may be periods of maintenance or unexpected downtime.

If you have a subscription, we will extend your membership to compensate for any significant service interruption.


11. Events Outside Our Control
We are not liable for any failure to perform or delay in performing our obligations due to circumstances beyond our control, including natural disasters, internet failures, or third-party actions.


12. Governing Law and Dispute Resolution
These terms are governed by the laws of the United Kingdom. Any disputes will be resolved exclusively in the courts of the United Kingdom. If you are a resident of the European Union, you may use the EU Online Dispute Resolution Service at http://ec.europa.eu/consumers/odr/.


13. Contact and Complaints
For any questions, complaints, or support issues, please contact us at:

- Email: contact@sanctuaryoflove.co.uk

We strive to respond to all inquiries within 48 hours and aim to resolve complaints efficiently.